السياسات الاستبدال والاسترجاع

Replacement and Return Policy: Please read the "Terms of Use and Replacement and Return Policy" carefully before entering the site or using it, as your entry to the site or use of any of its services means your agreement to the Terms of Use and the Replacement and Return Policy. If you do not agree to the Terms of Use and the Replacement and Return Policy mentioned, you may not be permitted to use its services and purchase from it. 1- Without prejudice to the provisions of the warranty agreement and the system, the consumer has the right to return within 3 days and exchange within 7 days from the date of purchase. The product presented to him from the store can be exchanged within the seven days following the date of receipt, provided that the product is in good condition and in the same packaging as the store, and he is not entitled to exchange the product after passing seven days from the date of receipt from the shipping company. Returns or exchanges will not be accepted after opening and benefiting from the product.. except in the case of receiving a wrong product caused by the store during shipping- or if the customer purchased a wrong product and opened it, then no exchange or return is allowed (as the product has lost its value) and the consumer has used the product or benefited from it. Return requirements: 2. To exchange the product, the returned product must be in the same original condition as when purchased, unused, and in the original packaging with all accessories if a wrong product was received, or a shipment arrived in an unsatisfactory condition (damaged, provided it was not opened from the original store packaging), the "Barcode Shipping Store" bears all shipping and exchange costs (please contact us directly after receiving the shipment and document this "by video or photos" upon receipt from the shipping company and show the damage and contact the store directly (on customer service mobile 966535567866) and document the damage before opening and receiving the packaging) (the store guarantees providing secure packaging from shipping conditions and weather conditions with three layers to ensure the safety of the products before shipping). A. Accessories such as phone covers, clips, and phone comments: Since these covers and comments are very thin and sensitive parts and include very small pieces, especially phone covers, they are not eligible for exchange or return ⚠️ Disclaimer and technical conditions (important regarding rare parts like covers, accessories, and stored chargers): We at Barcode Shipping guarantee you to receive these rare parts in good condition and manually inspected before packaging, and to preserve them, we emphasize the following: Professional installation: These covers are precise engineering and historical pieces; therefore, they must be installed by a specialized technician with the appropriate tools. Random disassembly and assembly may lead to breaking the thin internal clips. Required tools: Handling this model requires precise screwdrivers (Torx T6) and soft plastic prying tools (Spudger) to avoid scratching the frame or breaking the corners or damaging the keyboard during installation due to lack of experience. Legal responsibility: The store disclaims all responsibility for any damage, breakage, or scratches that occur to the part during installation attempts by an unqualified or inexperienced person. Rare item policy: Due to the rarity of the part and its storage for many years without an alternative, there is no replacement or return for parts after they leave the store’s custody. ⚠️ "Your purchase of this part is an acknowledgment that you have reviewed the images, confirmed they match your device, and agree to all installation and return conditions mentioned." Note: Due to the delicate nature of the product, the store is not responsible for misuse or lack of expertise in installing cover parts or exposure to perfumes and chemicals that may affect the shine of the jewels. Tip: "Tip to maintain the sparkle of comments: Avoid exposing the comment to water or direct perfumes to keep your phone’s accessory shining for a long time." Tip: "Tip when installing covers and parts: Avoid installing without experience as they include very small parts that may break or be damaged. We recommend installation by an experienced technician in Nokia devices and old devices...." 3. If the customer receives free shipping as part of a purchase that includes a free shipping offer and wishes to return the products, the "Barcode Shipping Store" has the right to recalculate the free shipping cost. 4- To exchange the product, it must be in good condition and in the same packaging as the store, and the consumer must not have used the product or benefited from it. The store has the right to inspect the product before exchanging or refunding the money after receiving it from the customer. To ensure its safety, the consumer bears the cost of shipping paid if they want to exchange or return the product. For local or international exchange, the consumer bears all shipping and delivery costs to the shipping company. 5. Returns and exchanges include all items except (batteries, chargers, accessories such as covers, comments, and phone covers after opening their packaging) as in paragraph (2-A) according to the following conditions: First: If the customer needs more clarification, please contact customer service regarding orders for batteries, chargers, and accessories for brands that have ceased manufacturing and providing maintenance in Saudi Arabia, and for more contact the number 966535567866. Clarification (these products, meaning batteries and chargers, are ordered and supplied from abroad due to their unavailability from local suppliers or distributors for many models of brands that have stopped providing maintenance, e.g., Nokia, BlackBerry). Second: (We hope the customer, before ordering these products, meaning batteries, chargers, and accessories, to ensure the operation of their devices by checking and testing their phones or devices before ordering batteries and chargers for brands that have stopped support and maintenance or where their products are no longer sold by an official agent in Saudi Arabia). Third: If the customer proves that the device they use works with a previous product before ordering: the store will provide a "recovery" warranty for three days and a "replacement" for seven days from the date of receipt if a manufacturing defect appears on the purchased and shipped product from the store. This is after the product has been shipped by the customer, received by the store, and inspected, provided the customer adheres to the previous conditions, especially the first and second conditions (proving that the device used by the customer works before requesting the product). 5.1 No warranty is available on batteries, chargers, and accessories such as (phone covers, which cannot be exchanged or returned) for brands, including but not limited to (Nokia, BlackBerry, some Huawei devices, old Samsung devices that the company and agent have ceased servicing and providing spare parts for, including batteries), as these batteries are for old devices, and some brands have stopped manufacturing or providing warranty support to determine whether the defect is from the batteries or a technical fault in the device... Therefore, they cannot be exchanged or returned after opening and testing the product, as the consumer is considered to have used the product and benefited from it, and it is considered a used product and has lost its value to the store and cannot be sold. We ask the customer to ensure the device works and is tested before requesting batteries and chargers for brands that have ceased support and maintenance. 5.2 No warranty is available for chargers and devices if the charger is exposed to conditions such as "unstable electricity" during use, as these are electronic products (voltage fluctuations and instability can cause damage to electrical device chargers in general). This occurs due to sudden high or low voltage, affecting the charger’s performance and leading to its damage or stopping its operation. Therefore, we recommend directly disconnecting the charger and not using it during power instability. 5.4 In case of exchange or return, the product must be in the same condition as when purchased and in the original store packaging, and products will not be accepted for exchange or return after opening and benefiting from their use. 6. Additional appendix to the Replacement and Return Policy: To serve you and provide the best shopping experience, please note the cancellation, exchange, and return policy on the website: 6.1 Return within 3 days and exchange within 7 days from the date of receiving the shipment. 6.2 The product must be in the same condition as when purchased and in the original packaging, and not opened or benefited from it. 6.3 If the product has been opened, used, or tested, it cannot be exchanged or returned. 6.4 Replacement is based on the value of the product at the same price or by paying the difference if any, and cannot be replaced for less than the product value. 6.5 The consumer bears the costs of the return and exchange process, including (shipping costs and purchase-related commissions). 6.6 The customer must pay a shipping fee (30 riyals) for local returns and exchanges, and shipping costs for international shipments according to the shipping cost at the time of order. 6.7 To refund purchases made via bank transfers, the amount will be refunded through our bank account to the customer in the same way as paid, within (7 to 14) working days. 6.8 Refunds for other companies’ collections are subject to the terms and conditions of the service provider. 7. Method of returning a product: 7.1 The refund process is completed after we receive and inspect the product to ensure it has not been unsealed or benefited from. 8. Terms and conditions for order cancellation: 8.1 If the order is canceled, the shipping and delivery costs (if a shipping bill has been issued) will be deducted, a fee of 3% to 6% of banking service charges depending on each banking service (Tabay, Tamara, Mada, Apple Pay, other payment methods). 8.2 If the order is canceled before the shipment is handed over to the delivery company, only 3% of banking service fees will be deducted (on Salla platform). 8.3 Cancellation fees apply to orders that have been received or not received by the customer. 8.4 Cancellation is carried out according to the customer’s desire and approval of the terms and conditions by contacting customer service mobile 966535567866. 8.5 The promotional offer related to the returned item can be returned if it is in its original condition and the store packaging has not been opened, otherwise the promotional offer value will be deducted. 8.6 Refunds are made in the same way as the payment method used, excluding purchases paid via installment service. 8.7 Shipping fees, related costs, customs fees, taxes, and all other shipping-related charges are non-refundable in case of return or non-receipt of the order, except for sending the wrong product, where all costs will be borne. 8.8 Sealed products that have not been opened (in their original condition) can be returned due to change of mind within 3 days from the date of delivery. 9. The consumer is not entitled to replace the product in the following cases: 9.1 If the product was provided based on the consumer’s request or according to specifications they set, excluding products with a defect or that violated the specifications set by the consumer. 9.2 If the product is a video tape, disc, CD, or software that has been used. 9.3 If the product is batteries, chargers, newspapers, magazines, publications, books, or other copyrighted works. 9.4 If a defect appears in the product due to poor handling by the consumer. Additional Return Policy Appendix: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and return the product presented by the store within (three days) except for batteries and chargers, as they are sensitive products affected by storage factors and weather conditions, and within seven days from the date of receipt of the product. This right does not extend beyond the seven days from receipt. 2- To return the product, it must be in good condition and in the store’s packaging, and the consumer must not have used the product or benefited from it. The store has the right to inspect the product after return to ensure its safety, then transfer the funds. 3- The consumer bears the costs of local return as in paragraph (4.6), and in case of international return, the consumer bears all shipping costs and delivery to the shipping company, and in case of defects or errors, the consumer will be compensated. The consumer cannot return the product in the following cases: 1- If the product (old device batteries that the brand has ceased manufacturing, such as Nokia, BlackBerry, Huawei, Airbus), except for products sent mistakenly by the store. The store bears all costs. 2- If the product is a video tape, disc, CD, or software that has been used. 3- If the product is newspapers, magazines, publications, or books. 4- If a defect appears due to poor handling by the consumer. 5. If the product is a children's toy. 6. The customer cannot replace or return a product ordered by mistake after opening the package. 7. The customer cannot replace or return chargers if they are damaged due to "unstable electricity." Using the charger in an environment with "unstable electricity" can cause instability and damage to the chargers in general. Sudden voltage fluctuations or power outages can damage the internal components of the charger, causing it to stop working or charge the device slowly or irregularly. For contact if you have any inquiries regarding the replacement and return policy, you can contact us through any of the following methods: Email: [email protected] or Customer Service Mobile: 966535567866 Kingdom of Saudi Arabia